Retail Sales Consultant – Natural Health Store Full Job Description

Availability: Start immediately

**Must be able to work in New Haven store (27 Mile & Gratiot) now with the ability to also work in Chesterfield (23 Mile & Gratiot) in July 2021.**

Responsibilities

  • Help customers in the retail location in accordance with Mother Earth Natural Health’s mission, vision, goals, and objectives
  • Follow established policies for sales and customer service to ensure customer satisfaction
  • Maintain in-depth knowledge of every product in the store and be able to explain their benefits and uses
  • Communicate with customers in person or by phone to understand their needs
  • Help customers make the right choices by knowing how different types of hemp products affect our customers and suggesting the proper dosage to help them achieve optimal relief and results.
  • Establish and nurture relationships with past customers and potential customers to facilitate sales
  • Open and close store as a key holder
  • Complete any work assigned during scheduled shift including:
  • Correct cash handling and discount application
  • Accurate use and maintenance of the Point of Sale (POS) system
  • Assistance in verifying order deliveries for accuracy
  • Maintenance of an organized and clean store
  • Open communication with the management team and other coworkers
  • Reporting of employee issues or customer situations
  • Provide any necessary support to the management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations

Qualifications

  • Recent and relevant hospitality and/or retail experience required
  • Ability to work independently and maintain effective time management
  • Excellent customer service skills and a great brand ambassador
  • Once the Mother Earth training program is complete, ability to learn and understand cannabinoids and the natural function of the endocannabinoid system in the human body
  • Ability to listen well and communicate effectively orally and in writing with various audiences
  • Ability to use standard office equipment, computer equipment and software
  • Ability to work effectively with employees, management, customers and the general public

Working Conditions

  • Must be able to lift, carry and balance up to 50 pounds.

Hours: 35-38 per week

Pay: $14.00 per hour

Benefits:

  • Employee discount
  • Flexible schedule
  • Paid training

Supplemental Pay:

  • Commission Program
  • Free products

Ability to Commute to:

  • New Haven, MI
  • Chesterfield, MI

Education:

  • High school or equivalent (Preferred)

Experience:

  • Retail: 3 years (Preferred)
  • Customer Service: 3 years (Preferred)

Shift Availability:

  • Must be able to available to work hours of operations. We are open weekdays between from 11am-6pm and weekends from 12pm-5pm. Closed all major holidays.
  • Schedules are typically 5-6 days per week and are posted 4-6 weeks ahead.

This Job Is Ideal for Someone Who Is:

  • People-oriented – enjoys interacting with people and working on group projects
  • Adaptable/flexible – enjoys doing work that requires frequent shifts in direction
  • Independent worker – enjoys working independently and able to stay on task

Job Type: Full-time

Pay: $14.00 per hour